Refund and Returns Policy
Overview
Our refund and returns policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To qualify for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
Please note, certain types of goods are exempt from being returned. These include perishable goods such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Non-returnable items include:
- Gift cards
- Downloadable software products
- Certain health and personal care items
To process your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
In some cases, only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will be applied to your credit card or original method of payment within a specified number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted. If you have done this and still haven’t received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at sales@haircycle.com and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail you a gift certificate. If the item was not marked as a gift at the time of purchase, we will send a refund to the gift giver.
Shipping Returns
To return your product, you should mail your product to 1090 Powers Place, Alpharetta GA 30009 United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. For expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at sales@haircycle.com for questions regarding refunds and returns.
